We understand that accidents can happen during a stay. To give guests added peace of mind, we offer an optional Damage Waiver that limits liability for genuine accidental damage.
This page explains what the Damage Waiver is, what it covers, and how it works, so you can decide whether it’s right for you.
The Damage Waiver is an optional, non-refundable fee that can be added to your booking.
It is designed to cover minor accidental damage that may occur during your stay.
The waiver is not insurance. Instead, it reduces the amount you may be liable for if accidental damage occurs.
Cost: £39.95 per stay (optional)
Coverage limit: Up to £250 per stay
Applies to: Accidental damage to the property or its contents during your booking
Examples of accidental damage that may be covered include:
Broken crockery or glassware
Minor damage to furniture caused unintentionally
Accidental marks or small breakages
The Damage Waiver does not apply to damage or costs arising from:
Deliberate, reckless, or malicious acts
Smoking inside the property
Excessive cleaning beyond normal use
Lost or unreturned keys
Theft
Damage caused by breaches of house rules
Damage exceeding the £250 coverage limit
Where damage falls outside the scope of the waiver, or exceeds the covered amount, the lead guest remains responsible for the full cost of repair or replacement.
No.
The Damage Waiver is entirely optional and is not required to complete a booking.
Guests who choose not to take the Damage Waiver remain fully responsible for any damage caused during their stay, in line with our booking terms and conditions.
If accidental damage occurs and you have taken the Damage Waiver:
We assess the damage and determine whether it falls within the scope of the waiver
If covered, costs are applied up to the £250 limit
No further action is required from you unless costs exceed that amount
If damage is excluded or exceeds the coverage limit, we will contact you to discuss the next steps.
The Damage Waiver can be added:
At the time of booking (where available), or
After booking by requesting a payment link from us
If you’d like to add the Damage Waiver to your reservation, simply get in touch and we’ll be happy to help.
The Damage Waiver helps:
Reduce stress around accidental mishaps
Avoid disputes over small, genuine accidents
Provide clarity and transparency for both guests and property owners
It’s designed as a simple, upfront option for guests who want additional reassurance during their stay.
If you have any questions about the Damage Waiver or would like to add it to your booking, please contact us and we’ll be happy to explain further.